“The customer is always right.” We’re so used to hearing this that most of us just accept it and don’t think about whether it’s right or wrong. But if you’ve ever dealt with clients, worked in the service industry, or know anyone who does, then you’ll know that the reality can sometimes be jarringly different.
When Twitter user Pigeon Fancier asked people to share the most ridiculous demands their customers have ever made of them, the thread went viral. It looked like people couldn’t wait to get the emotional weights off their chests.
Scroll down for some of the very best replies in the Twitter thread, upvote your faves, and be sure to leave us a comment or two about the ridiculous demands that customers have made of you. When you’re done reading this article, check out Bored Panda’s post about the times that customers acted like total jerks and got shamed online.
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Right, so we know that privileged and unreasonable customers exist. But now what? What’s the best way to deal with them? Should you ignore them? Do what they ask of you? Get into an argument? Prank them? Quit altogether?
Well, John Siebert suggests taking the high road: politely but firmly saying “no” when your customers are acting like petulant toddlers.
According to Siebert, the odds are, your clients aren’t used to hearing that little word. And they’ll most likely want to get into an argument with you. The best way forward is answering their aggression with politeness. If you manage to keep your cool when someone’s screaming at you, that’s it—you’ve won at life.
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Siebert also suggests adding a price tag to unreasonable demands. How quickly demands go away when clients realize you won’t do time-consuming tasks for free! Of course, not everyone has that option.
And if you know in your heart that a demand is unreasonable, don’t ever give in. Instead, talk to the client. Educate them. Make them see the error of their ways. Don’t indulge them because that creates a problem for other people who’ll have to deal with them further down the road.
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Be sure to let us know what your strategies for dealing with demanding (and most likely rude) customers are, dear Pandas!
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